Terms of Service

Terms of Service

Last updated: January 25, 2026

1. Agreement to Terms

By accessing and using PLUGORRA's website and services (collectively, the "Service"), you agree to be bound by these Terms of Service. These terms apply to all users worldwide, including consumers, professionals, and business customers.

If you do not agree to these terms, please discontinue use of our Service immediately.

2. Eligibility

  • You must be at least 18 years old to make purchases.
  • You must provide accurate and complete information.
  • You represent that you have the legal authority to enter into this agreement.
  • Business customers must have authority to bind their organization.

3. Account Registration

  • You are responsible for maintaining account security.
  • You must keep your password confidential.
  • You are responsible for all activities under your account.
  • Notify us immediately of any unauthorized access.
  • We reserve the right to suspend or terminate accounts for violations.

4. Products and Services

Product Information:

  • We strive for accuracy in product descriptions and specifications.
  • Product images are for illustration; actual products may vary slightly.
  • We reserve the right to correct errors in pricing or descriptions.
  • Product availability is subject to change without notice.

Pricing:

  • Nigerian Customers: Prices displayed in Nigerian Naira (NGN)
  • International Customers: Prices may be displayed in USD, EUR, GBP, or other currencies.
  • Prices are subject to change without prior notice.
  • Promotional prices are valid for specified periods only.
  • All prices exclude shipping unless stated otherwise.
  • 5. Orders and Payment.

Order Process:

  • All orders are subject to acceptance and product availability.
  • We reserve the right to refuse or cancel any order.
  • Order confirmation does not guarantee acceptance.
  • We may require additional verification for large or international orders.

Payment Terms:

  • Payment must be completed before order processing.
  • We accept payments via authorized payment partners (Flutterwave, credit/debit cards, bank transfers).
  • International customers may incur currency conversion fees.
  • Failed payments may result in order cancellation.

Business/Corporate Orders:

  • Net payment terms available for approved corporate accounts.
  • Purchase orders must be authorized and valid.
  • Credit limits apply to business accounts.

6. Shipping and Delivery

Domestic (Nigeria):

  • Delivery times are estimates, not guarantees.
  • Risk of loss transfers upon delivery.
  • You must inspect products upon delivery.

International:

  • Delivery times vary by destination and customs clearance.
  • Buyers responsible for customs duties, taxes, and import fees.
  • We are not liable for customs delays or seizures.
  • Some products may have export restrictions.

7. Returns and Refunds

Please refer to our Returns & Refund Policy for detailed information. Key points:

  • Nigerian customers: 7-day return window.
  • International customers: 14-day return window.
  • Products must be in original condition for returns.
  • Refunds processed according to our policy.

8. Warranties and Disclaimers

Product Warranties:

  • Products sold with manufacturer warranties where applicable.
  • Warranty terms vary by product and manufacturer.
  • We assist with warranty claims but are not the warranty provider.
  • International warranties may have regional limitations.

Service Disclaimer:

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • PLUGORRA shall not be liable for indirect, incidental, consequential, or punitive damages.
  • Our total liability shall not exceed the amount paid for the product in question.
  • We are not liable for delays caused by customs, shipping carriers, or force majeure events.
  • We are not responsible for misuse of products or failure to follow manufacturer instructions.

10. Intellectual Property

  • All content on this website is owned by PLUGORRA or licensed to us.
  • Trademarks, logos, and brand names are protected.
  • You may not reproduce, distribute, or create derivative works without permission.
  • Product images and descriptions are for personal, non-commercial use only.

11. User Conduct

You agree NOT to:

  • Use the Service for illegal purposes.
  • Engage in fraudulent activities or payment disputes.
  • Attempt to hack, disrupt, or compromise the Service.
  • Scrape, copy, or misuse our content.
  • Impersonate others or provide false information.
  • Abuse return policies or engage in return fraud.

12. International Compliance

Export Controls:

  • Some products may be subject to export restrictions.
  • You are responsible for compliance with local import laws.
  • We comply with international trade regulations.

Tax Obligations:

  • Nigerian customers: VAT included where applicable.
  • International customers: Responsible for import duties and taxes.
  • Business customers: Provide valid tax identification.

13. Dispute Resolution

Governing Law:

  • Nigerian Customers: Governed by the laws of the Federal Republic of Nigeria.
  • International Customers: Governed by Nigerian law, with respect to international commercial law principles.

Dispute Resolution Process:

  1. Contact customer service for informal resolution.
  2. Mediation through agreed-upon mediator.
  3. Arbitration or litigation as a last resort.

Jurisdiction:

  • Nigerian courts have jurisdiction for local disputes.
  • International disputes subject to arbitration or jurisdiction clauses.

14. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, war, strikes, pandemics, government actions, or technical failures.

15. Business Customer Terms

Additional terms for corporate/professional customers:

  • Credit terms subject to approval and credit checks.
  • Bulk pricing available with minimum order quantities.
  • Service level agreements (SLAs) for enterprise accounts.
  • Dedicated account management and support.

16. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy, which complies with NDPR, GDPR, and international data protection standards.

17. Modifications to Terms

  • We reserve the right to modify these terms at any time.
  • Changes effective upon posting to the website.
  • Continued use constitutes acceptance of modified terms.
  • Material changes will be communicated via email.

18. Termination

We may suspend or terminate your account for:

  • Violation of these terms.
  • Fraudulent activity.
  • Abuse of services or policies.
  • Non-payment (business accounts).

19. Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions shall remain in full effect.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and Returns Policy, constitute the entire agreement between you and PLUGORRA.

Contact Information

PLUGORRA
Email: legal@plugorra.com
Customer Service: support@plugorra.com
Business Inquiries: business@plugorra.com

For legal notices and formal communications, please use our registered business address available on the Contact page.

By using PLUGORRA's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.